Welcome to the Yama-Nui Records FAQs page. Here, you’ll find answers to common questions about our services, products, shipping, returns, and more. If you need further assistance, please contact us via our online ‘Contact Us’ form. We’re here to help!
Yama-Nui Records is a premier music production company and record label. We offer exceptional musicianship and production expertise, and we support and promote a diverse array of talented artists.
You can contact us via our online ‘CONTACT US’ form, or via Social Media. We’re here to help with any questions or concerns you may have.
Yama-Nui Records is based on the beautiful Sunshine Coast in QLD, Australia.
To create an account, click on the “Sign Up” or “Register” link on our website and fill out the required information.
Click on the “Forgot Password” link on the login page and follow the instructions to reset your password. You will receive an email with a link to reset your password.
If you need to change or cancel your order, please contact us immediately. We will do our best to accommodate your request, but please note that we cannot make changes or cancellations once the order has been processed and shipped.
Yes, we ship both domestically within Australia and internationally.
Shipping Costs will be calculated at Checkout.
Orders are processed within 48 hours of payment and you will receive an email notifying you when the items have been sent.
You can return or exchange items within 30 days of the purchase date. The item must be unused, in its original packaging, and in the same condition that you received it. Certain items, such as digital downloads and gift cards, are non-returnable.
To initiate a return, email us with your order number and the reason for the return. We will provide you with a return authorization and instructions on how to send your item back.
You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
Refunds are processed using the original method of payment and may take 5-10 business days to appear on your account, depending on your bank or credit card issuer.
If you receive a damaged or defective item, contact us immediately with your order number and a description of the issue, along with any photos of the damage. We will work with you to resolve the issue, which may include a replacement or a refund.
You can return or exchange items within 30 days of the purchase date. The item must be unused, in its original packaging, and in the same condition that you received it. Certain items, such as digital downloads and gift cards, are non-returnable.
To initiate a return, email us at with your order number and the reason for the return. We will provide you with a return authorization and instructions on how to send your item back.
You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
Refunds are processed using the original method of payment and may take 5-10 business days to appear on your account, depending on your bank or credit card issuer.
You can return or exchange items within 30 days of the purchase date. The item must be unused, in its original packaging, and in the same condition that you received it. Certain items, such as digital downloads and gift cards, are non-returnable.
To initiate a return, email us with your order number and the reason for the return. We will provide you with a return authorization and instructions on how to send your item back.
Need help? Our support team is here for you.
